enjoyment position, savored the rapid tempo. Administration was not of any support and judgmental. co personnel ended up connected to management so i come to feel there was a bias when i arrived throughout the door. i appreciated some co personnel plus the Electrical power In general. the quick speed was also pleasing
Customer care- It truly is all reactive superior employees although not sufficient persons to wash up the catastrophic messes that the corporate results in
The worst customer service, products and solutions and unprofessional installers! 7 week and nonetheless looking forward to my laminate to get redone as a consequence of lousy set up on components. My household is the other way up, taken off over eight days of work with guarantees of new set up and appointments they never showed uo for. Assist my floor is elevated off the bottom 5 inches the many wall base has popped off from stress.
Yet another problem is that it's been more than per month Because the set up and there's 1 location wherever There exists the seam. And on all the seam, you can't see it in the slightest degree and you may't notify that there's even a seam there.
The price that Empire Today gave was a lot better than what we had seen on the net. We did not Make contact with A further group to come back in and consider measurements. Empire Today was the group we went most critically with and had them put in the carpet all over our whole condo. Initially, we were considering a A great deal thicker carpet which was costlier, but because of the rate we arrived down a little bit. The quality's been good and other people that have are available in to see it Do not realize that That is what we did and they thought It can be excellent.
The corporation has traditionally offered an abundance of qualified prospects day by day, but there is now a drive for income contractors to generate their particular small business.
That is the typical enterprise skirting their accountability to your people today which can be their lifeline. Salespeople are 1099 Impartial Contractors. Still, have the responsibilities of personnel. Management treats the Salespeople quite improperly. Product sales Manager is actually a pretty good person, but he has zero organizational skills, zero expertise in how to handle folks, and zero worry about everything other than slamming sales down purchaser's throats.
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The set up (aside from the glue on my runner) was outstanding. We could have gotten a better rate but we Actually appreciate the carpet we now have. It's really a shame that what might have normally been a terrific knowledge is so marred by this kind of very poor customer service.
Two a long time in While using the new "best of the road" carpet we notice parts of the carpet breaking down. We experienced a carpet business appear out and review the carpet and so they stated we had poor quality carpet, and that It truly is previously breaking down and we must always Get hold of the corporate who we bought it from.
After handling Empire now for quite a few months I know better to have confidence in their ability to be correct so I referred to as on May possibly 12th, 2016 to request regarding the 14th and also the dude over the phone could not convey to me A great deal but reported an individual would connect with me back, and In the event the Woman mentioned the 14th Going Here then the 14th is when the position would be done. Guess what? I connect with her today since once again I get no simply call back again from Empire and guess whose appointment was canceled because the Girl required the product sales man or woman to remeasure the repair location to ensure they had content.
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Really don't hassle with these guys Impolite, pushy, demanding, and unbelievably about priced. I felt like is was sitting in front of someone wanting to offer me a time-share in my very own front room. Not a fantastic practical experience in any respect. Failing grade.
I in no way received any sort of explanation regarding why the Set up Manager did not reply to my requests for assistance on the day of installation, or why the installer assumed it absolutely was correct to stay on web-site until eight:30pm. However, the new flooring that needed to be Lower to accessibility the harmed heating pipe was satisfactorily fastened on Saturday the 20th.